Please read these terms carefully. Disputes arising from these Terms are resolved through arbitration as described in the Disputes section below, unless you choose to pursue relief before a consumer forum as provided under Indian consumer protection law.
Thank you for using AKTEL Fiber’s products, equipment and services (“Services”). The Services are provided by AKTEL Fiber Private Limited (CIN: U64100JH2022PTC018163), a company incorporated under the Companies Act, 2013, having its registered office at Shop No 10, Astha Vijay, Uliyan Main Road, P.O & P.S Kadma, Jamshedpur, Purba Singhbhum, Jharkhand, India, 831005 (“AKTEL Fiber”, “we”, “us” or “our”).
AKTEL Fiber provides internet services under a Unified License (ISP Category-C authorization) granted by the Department of Telecommunications, Government of India (License No. DS-11/138/2023-DS-III dated 26.06.2023), for the Jamshedpur Secondary Switching Area in the Bihar Telecom Service Area.
These Terms of Service (“Terms”) govern your use of AKTEL Fiber’s residential fiber internet products and services. By agreeing to these Terms, you represent that you are at least eighteen years old and capable of entering into a legally binding agreement on behalf of yourself and other occupants of your residence who may use the Services.
By signing up for or using the Services, you agree to these Terms.
aktelfiber.com and aktelfiber.in are both official domains owned and operated by AKTEL Fiber Private Limited.
We may be required to provide certain disclosures, notices and communications (collectively “Communications”) to you in written form. We will deliver such Communications to you in electronic form, and your agreement to these Terms confirms your consent to receive such Communications electronically. Communications include:
Communications will be considered received by you upon delivery by any of the following: posting to your online account or the customer portal at customer.aktelfiber.in and user.aktelfiber.com; posting on the AKTEL Fiber website; emailing the address associated with your account; sending a text message (SMS) to your registered mobile number; or otherwise communicating via the Services.
To access and retain electronic Communications, you will need a computer or mobile device with internet connectivity, a current web browser, software capable of opening PDF documents, and access to the email address and mobile number associated with your AKTEL Fiber account. You should keep this information up to date, and you may contact us to request another copy of any Communication.
On occasion, AKTEL Fiber may contact you by telephone call or SMS text message at the number(s) you have provided to us, regarding your account, responses to inquiries you have made, service or maintenance notices, or marketing messages about our Services. Your consent to receive marketing calls or SMS is not required in order to purchase or receive Services. You may opt out of marketing communications at any time by contacting us through the details in the Contact Us section below or by updating your preferences in the customer portal, without affecting your ability to receive Service-related and billing notices.
You may apply for Services online or through our sales and support team. AKTEL Fiber reserves the right to determine whether Services are available at a particular address, based on network coverage and technical feasibility.
If AKTEL Fiber determines that the address at which you receive Services is not a residential address, we may require you to transition to a different plan or account type, which may include a change in fees.
You agree to provide AKTEL Fiber with the access necessary to your residence so that the equipment required to deliver the Services may be installed, configured, maintained, or repaired. You agree that AKTEL Fiber may install equipment on the exterior and interior of your residence (including running fiber drop cable, ONT/ONU units, and associated wiring) at reasonable locations, and may take photographs of the installed equipment for quality control purposes.
If you rent or otherwise do not own your residence, you represent that you are authorized by the property owner to request installation, and you may be asked to provide written evidence of that permission. If AKTEL Fiber incurs any costs or losses because you did not obtain the necessary permission for installation, maintenance, or repair, you are responsible for reimbursing us for those costs. Acceptance of these Terms does not guarantee that AKTEL Fiber will install or provide Services at your address; a separate installation or service agreement may be required.
AKTEL Fiber may provide or rent equipment (such as an ONT, router, or set-top device) to you in connection with the Services. If you lose or damage this equipment after installation, we may charge a replacement or repair fee in accordance with our published fee schedule, which is subject to change.
Unless stated otherwise, AKTEL Fiber owns all equipment we provide in connection with the Services. You authorize AKTEL Fiber to install firmware and software upgrades on any equipment we provide, and you agree not to use AKTEL Fiber-owned equipment for any purpose other than receiving the Services.
The Services may be subject to additional one-time or recurring fees (such as installation, static IP, or relocation charges), as set out in our current fee schedule or your service order.
You may use your own router instead of one provided by AKTEL Fiber. If you do, you are responsible for ensuring it is configured correctly and used in accordance with these Terms, including our Acceptable Use Policy. We cannot guarantee compatibility with every router, and our support team may not be able to troubleshoot third-party equipment.
Internet Services require electricity to operate. If there is a power outage at your residence, or at any point along the network, you will not be able to access the internet unless you have your own battery backup arrangements. AKTEL Fiber is not liable for interruption of Services caused by a power outage or the absence or failure of battery backup equipment, and does not provide support for non-AKTEL Fiber backup equipment.
You agree not to misuse the Services — including using them for purposes that are unlawful, infringe the rights of others, or adversely affect other users’ enjoyment of the network. Examples of prohibited activities are set out in our Residential Acceptable Use Policy, which is incorporated into these Terms by reference. You are responsible for all activity on the Services, whether undertaken by you or by anyone else using your connection.
The Services are intended for the personal use of you and other occupants and guests within your residence. You agree not to resell, repackage, or otherwise make the Services available to anyone outside your residence without our prior written consent.
AKTEL Fiber takes reasonable steps to keep its network secure, but no network security is perfect. You are responsible for implementing appropriate security measures on your own devices and home network, including securing your Wi-Fi and any equipment connected to the Services. AKTEL Fiber is not responsible for damages caused by unauthorized third-party access to your devices or data.
AKTEL Fiber takes your privacy seriously. Information provided to and collected by us in connection with the Services is handled in accordance with our Privacy Policy and applicable Indian data protection law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023.
You agree to pay all applicable fees for the Services you purchase, whether ordered by you or by someone authorized to use your account. Invoices, including applicable GST, will be made available through the customer portal at customer.aktelfiber.in and user.aktelfiber.com /or sent to the email or mobile number associated with your account.
You agree to pay recurring Service fees in advance of the billing cycle in which you receive the Services. You authorize AKTEL Fiber to collect payment through your chosen payment method (such as UPI, net banking, card, or another supported method). If payment is not received, AKTEL Fiber may, consistent with applicable law, charge late payment fees and/or suspend the Services if payment remains overdue beyond the period stated in your plan or invoice. If Services are suspended and you request reinstatement, we may charge a reconnection fee.
Where a third-party payment gateway is used to process your payment, your use of that gateway is also subject to its own terms and privacy policy, which AKTEL Fiber does not control.
You may change or cancel your Services at any time by contacting our support team, but you may be required to return any AKTEL Fiber-owned equipment. If equipment is not returned, we may charge a replacement fee. Where you upgrade or downgrade your plan, fees will be prorated based on the date the change takes effect.
If you cancel all Services, they will remain available until your selected cancellation date. Once disconnected, any credit for the remaining portion of the billing cycle will be applied to outstanding balances, and any remaining credit balance will be refunded to your last used payment method. AKTEL Fiber reserves the right to suspend or terminate Services for breach of these Terms, non-payment, or misuse, in accordance with applicable law.
AKTEL Fiber is committed to online safety for minors and complies with applicable Indian law relating to the protection of children online, including reporting obligations under the Protection of Children from Sexual Offences (POCSO) Act and the Information Technology Act, 2000, where applicable.
We use reasonable network management techniques to protect our network, equipment, Services and users from harm, ensure reliable service quality, and comply with applicable regulatory requirements, including those prescribed by the Telecom Regulatory Authority of India (TRAI) and the Department of Telecommunications (DoT). Please see the Network Management Guide for Aktel Fiber Internet Services for more information.
We provide the Services using a commercially reasonable level of skill and care. However, other than as expressly set out in these Terms or a separate agreement provided to you, AKTEL Fiber does not make specific promises about the Services or any equipment provided, including their reliability, availability, or fitness for a particular purpose.
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES AND EQUIPMENT ARE PROVIDED “AS IS,” AND TO THE EXTENT PERMITTED BY LAW, AKTEL FIBER EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT PERMITTED BY LAW, AKTEL FIBER’S TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM (OR, AT OUR OPTION, TO SUPPLYING THE SERVICES AGAIN).
AKTEL FIBER WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE, AND WILL NOT BE RESPONSIBLE FOR LOST PROFITS, LOST DATA, OR INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EXCEPT WHERE SUCH EXCLUSION IS NOT PERMITTED UNDER APPLICABLE INDIAN LAW, INCLUDING THE CONSUMER PROTECTION ACT, 2019.
AKTEL Fiber respects intellectual property rights and responds to valid notices of alleged copyright infringement in accordance with the Copyright Act, 1957 and the Information Technology Act, 2000. If you believe your copyright is being infringed through use of our Services, please contact us using the details in the Contact Us section below.
If you wish to subscribe to Services on behalf of a business, please contact our sales team for information on our business plans or visit Aktel fiber Business. Additional or different terms of service may apply to business use of the Services.
Please read this section carefully. It explains how disputes between you and AKTEL Fiber will be resolved.
If a dispute arises relating to these Terms or the Services, you agree to first raise it with our support team so that we may attempt to resolve it informally within 30 days of your written notice.
If a dispute is not resolved informally, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration shall be Jamshedpur, Jharkhand, and the language of arbitration shall be English. Nothing in this section prevents you from approaching a consumer forum or commission under the Consumer Protection Act, 2019, where such recourse is available to you as a consumer, or from seeking urgent interim relief from a court of competent jurisdiction.
These Terms are governed by the laws of India. Subject to the arbitration and consumer-forum provisions above, the courts at Jamshedpur, Jharkhand shall have exclusive jurisdiction over any matters arising from these Terms.
We may modify these Terms from time to time to reflect changes in the law or to our Services. We will post the date of the last update at the top of this page and, where the changes are material, provide notice through the customer portal or by email. Changes will not apply retroactively and will take effect no sooner than fourteen days after they are posted, except where changes are required immediately for legal or regulatory reasons, or relate to a new Service or feature. If you do not agree to the modified Terms, you should discontinue use of the affected Service and contact us to change or cancel your Services.
If you have questions about these Terms or your Services, please reach out to us:
Support: +91-7320891553
Email: support@aktelfiber.com
Website: aktelfiber.com and aktelfiber.in (both official domains of AKTEL Fiber Private Limited)
Registered office: Shop No 10, Astha Vijay, Uliyan Main Road, P.O & P.S Kadma, Jamshedpur, Purba Singhbhum, Jharkhand, India, 831005
GSTIN: 20AAWCA5538J1ZE | CIN: U64100JH2022PTC018163