This AKTEL Fiber Privacy Policy (“Privacy Policy”) is meant to help you understand what data about you AKTEL Fiber Private Limited (“AKTEL Fiber”, “we”, or “us”) collects, why we collect it, and what we do with it. This Privacy Policy applies to information we collect when you access or use our website, customer portal, and products and services that link to this Privacy Policy (each a “Service” and collectively, our “Services”), and when you otherwise interact with us. We’ve tried to keep it as simple as possible — please take the time to read it carefully.
This Privacy Policy applies to all Services. It does not cover the information practices of other companies and organizations who advertise or use our Services, and who may use cookies, pixel tags, and other technologies to serve or offer relevant ads. Our website may contain links to websites owned by other companies; we have no control over the privacy practices or content of those linked sites, and recommend you review each site’s own privacy policy. This Privacy Policy applies only to information provided by or collected from customers and users in India.
This Privacy Policy addresses our procedures for handling the personal information of customers in India. Under the Digital Personal Data Protection Act, 2023, a person under the age of 18 is treated as a child, and we do not knowingly process a child’s personal data without the verifiable consent of their parent or lawful guardian. If a parent or guardian believes their child has provided us with personal information without such consent, they may contact us using the details in the Contact Us section below to request its deletion.
We collect information to provide you with our Services, to bill you, and to communicate with you, among other uses. We collect information from the following sources:
When you sign up for or purchase a Service from AKTEL Fiber, you may provide us with certain personal information, including your name, email address, street address, telephone number, bank account information, or payment card information. We also collect information when you communicate with us, including through our customer support channels. If you make a purchase from us, we may work with a third-party payment gateway to process your payment information.
We collect certain information when we install, configure, troubleshoot, or update your Services and when you otherwise use our Services. This may include:
We may also obtain identifiers, demographic, and other information about our current or prospective users from outside sources for marketing purposes, such as publicly or commercially available demographic or contact information.
We may derive information about you based on the information we collect. For example, we may infer the types of devices used in connection with the Services based on bandwidth usage, for network planning and congestion management purposes.
In general, we use the information we collect to provide, maintain, protect, troubleshoot, and improve the Services. We also use information about you to:
For AKTEL Fiber Internet, we use the information collected from your use of the Services for network management, security, maintenance, or other related purposes, or for legal reasons. Technical information (such as device identifiers, IP address, and signal/speed test results) may be associated with your AKTEL Fiber account, but will not be used for any other purpose without your consent. Other information from your use of the Services (such as URLs of websites visited or content of communications) will not be associated with your account, except with your consent or to meet an applicable legal or regulatory requirement.
We may create de-identified and aggregate data that cannot reasonably be linked to you. We will ask for your consent before using your information for a purpose other than those set out in this Privacy Policy, where required under applicable law.
We may engage service providers to provide analytics services, serve advertisements, and perform related services across the web. To do this, AKTEL Fiber and these providers may use cookies, pixels, and similar technologies to collect information about your use of our Services and other websites, including your device identifiers, IP address, browser information, pages viewed, and links clicked. This information may be used to deliver advertising targeted to you, understand the effectiveness of that advertising, and better understand how our Services are used.
Where required under applicable Indian law, we will only use cookies for non-essential purposes with your consent, which you can manage through our website’s cookie settings. You may also set your browser to block or alert you to cookies, though some parts of our Services may not function properly if cookies are disabled.
You may set your browser to block all cookies, including cookies associated with our Services, or to indicate when a cookie is being set by us. It’s important to remember that some of our Services may not function properly if your cookies are disabled. You can access, correct, and delete certain information stored within your account at any time through the customer portal at customer.aktelfiber.in. You may opt out of receiving text messages or promotional emails from AKTEL Fiber by following the instructions in those communications, or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or Service.
We do not disclose your personal information to other companies, organizations, or individuals outside of AKTEL Fiber unless one of the purposes below applies.
If AKTEL Fiber is involved in a merger, acquisition, sale of company assets, or similar transaction, we reserve the right to transfer your personal information in connection with such transaction. We will strive to ensure your personal information continues to be treated consistently with this Privacy Policy; otherwise, we will notify you and seek your consent before your personal information becomes subject to a materially different privacy policy.
We may also disclose non-personally identifiable, de-identified, or aggregate information publicly and to our partners — for example, to show trends about general use of our Services.
Category of personal information | Why we use or disclose it | Who it may be disclosed to |
Identifiers (name, phone number, address, email, account/device IDs) | Billing, customer service, fraud and security protection, legal compliance | Service providers, law enforcement (where legally required) |
Commercial information (payment details, plan, purchase history) | Billing, service delivery, auditing | Payment gateways, service providers |
Internet/network activity (IP address, device IDs, crash reports, system activity) | Network management, security, maintaining and improving Services | Service providers |
Geolocation data (approximate, service-address based) | Installation, network planning, support | Service providers |
Audio/chat information from customer support | Training, quality assurance, support | Service providers |
Inferences (device types, usage patterns) | Network planning, congestion management, service improvement | Not disclosed outside AKTEL Fiber |
We store personal information for as long as necessary to carry out the purposes for which we originally collected it, and for other business purposes described in this Privacy Policy. Retention periods vary by data type — for example, we keep customer account information (such as your name, contact information, and plan details) until it is no longer needed to provide our Services. We retain some data for longer periods where necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, tax, or financial record-keeping.
Under the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 and rules made thereunder, you have the right to:
To exercise these rights, or if you have any questions or concerns about our data practices, please contact our Grievance Officer using the details in the Contact Us section below. We will acknowledge and address grievances within the timelines prescribed under applicable law. If you are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India.
This Privacy Policy may change from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide more prominent notice (including, for certain Services, email or SMS notification).
If you have questions about this Privacy Policy, or wish to exercise any of your rights above, please contact us:
Support: +91-7320891553
Email: support@aktelfiber.com
Grievance Officer: Anurag, Chief Technology Officer · Email: anurag@aktelfiber.com
Registered office: Shop No 10, Astha Vijay, Uliyan Main Road, P.O & P.S Kadma, Jamshedpur, Purba Singhbhum, Jharkhand, India, 831005