These terms (“Terms”) describe the limited warranty that applies to certain equipment you purchase directly from AKTEL Fiber.
Category of Equipment | Description | Warranty Period | Warranty Claim Instructions |
Covered Equipment | AKTEL Fiber-branded Wi-Fi routers and mesh extenders purchased directly from AKTEL Fiber | One year from the date you receive the equipment from AKTEL Fiber | Contact AKTEL Fiber support. To qualify, you must provide your name, contact information, subscriber information, and the serial number of the equipment. |
Excluded Equipment | Any equipment with warranties provided by its manufacturer, purchased separately (not from AKTEL Fiber) | Please refer to the warranty card in the equipment’s packaging | Please refer to the warranty card in the packaging, or contact the manufacturer |
Excluded Equipment | Any equipment owned by AKTEL Fiber and provided to you as part of the Services, including ONT/ONU units, ports, and equipment we’ve installed or rented to you | Not applicable | Not applicable — covered under your Terms of Service instead |
Excluded Equipment | Any non-AKTEL Fiber equipment you received as a gift or promotional item, including battery backup devices | Please refer to the warranty card in the equipment’s packaging | Please refer to the warranty card in the packaging, or contact the manufacturer |
AKTEL Fiber warrants the Covered Equipment against defects in materials and workmanship under normal use during the applicable Warranty Period (“Limited Warranty”). The Limited Warranty only applies:
The Limited Warranty does not:
If a defect arises during the applicable Warranty Period, you may return the defective Covered Equipment to AKTEL Fiber. AKTEL Fiber will, in its discretion and to the extent permitted by law, either repair the Covered Equipment using new or refurbished parts, or replace it with new or refurbished equipment of at least equivalent functionality. If AKTEL Fiber repairs or replaces any Covered Equipment, the repaired or replaced equipment will continue to be covered by the Limited Warranty for the remaining part of the applicable Warranty Period. Equipment and parts that have been replaced will become the property of AKTEL Fiber.
THE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY AKTEL FIBER PROVIDES FOR THE COVERED EQUIPMENT, AND THE ABOVE REMEDIES ARE YOUR ONLY CONTRACTUAL REMEDIES FOR DEFECTS IN THE COVERED EQUIPMENT. EXCEPT AS EXPRESSLY SET OUT ABOVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, AKTEL FIBER DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, REGARDING THE COVERED EQUIPMENT.
Nothing in this Limited Warranty excludes or limits any statutory rights you have as a consumer under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or other applicable Indian law that cannot lawfully be excluded or limited.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, AKTEL FIBER AND ITS AFFILIATES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES INCURRED BY YOU IN CONNECTION WITH THE COVERED EQUIPMENT OR THESE TERMS, INCLUDING ANY LOSS OF DATA. TO THE EXTENT PERMITTED BY APPLICABLE LAW, AKTEL FIBER’S TOTAL LIABILITY IN CONNECTION WITH THE COVERED EQUIPMENT AND THESE TERMS WILL NOT EXCEED THE REPLACEMENT VALUE OF THE APPLICABLE COVERED EQUIPMENT.
No employee or representative of AKTEL Fiber or its affiliates, or any third party, is authorized to make any modification, extension, or addition to the Limited Warranty. If any part of these Terms is held to be illegal or unenforceable, the remaining parts of these Terms will remain in full force and effect. The Limited Warranty gives you specific legal rights, in addition to other rights you may have under applicable Indian law.
Support: +91-7320891553 · Email: support@aktelfiber.com · aktelfiber.com / aktelfiber.in