AKTEL Fiber Uptime Guarantee Agreement (“UGA”)

Last Modified: 28-09-2026

During the term of the agreement under which AKTEL Fiber has agreed to provide AKTEL Fiber Services to you (“Agreement”), the Covered Service will provide a Monthly Uptime Percentage to you of 99.9% (the “Uptime Guarantee”). The terms of this UGA are incorporated into the Agreement. If AKTEL Fiber does not meet the Uptime Guarantee, you will be eligible to receive the Uptime Guarantee Credits described below. This UGA states your sole and exclusive remedy for any failure by AKTEL Fiber to meet the Uptime Guarantee.

Definitions

The following definitions apply to the UGA:

“Covered Service” means an AKTEL Fiber Internet Service to which this UGA applies, as indicated to you during the sign-up process (if you are a new customer), or in the customer portal at customer.aktelfiber.in (if you are an existing customer).
“Downtime” means a Covered Service outage associated with your connection to the AKTEL Fiber network such that the Covered Service is unusable due to a total loss of signal after completion of construction and installation of the Covered Service.
“Monthly Recurring Charge” means the recurring charges for the Covered Service as specified in your invoice, and excludes GST and any other taxes, surcharges, or fees assessed by or required by applicable law to be remitted to any central, state, or local governmental entity or its agent.
“Monthly Uptime Percentage” means the total number of minutes in a month, minus the number of minutes of Downtime in a month, divided by the total number of minutes in a month.
“Service Credit” means any financial credit (other than Uptime Guarantee Credits) AKTEL Fiber provides to you under the Agreement.
“Uptime Guarantee Credits” means the credit set out in the table below.

Monthly Uptime Percentage	Percentage of Monthly Recurring Charge credited
< 99.9%	25%

Reporting

During the term of the Agreement, AKTEL Fiber will provide monthly internet uptime reports to you, available through the customer portal at customer.aktelfiber.in, describing AKTEL Fiber’s performance with respect to the Uptime Guarantee.

Uptime Guarantee Credit Procedures

If AKTEL Fiber determines in its sole discretion that you are eligible to receive an Uptime Guarantee Credit, AKTEL Fiber will automatically apply the Uptime Guarantee Credit to your invoice for the second billing cycle following the month in which AKTEL Fiber did not meet the Uptime Guarantee.

Maximum Credits

The aggregate maximum number of Uptime Guarantee Credits to be issued by AKTEL Fiber to you in a single billing month will not exceed 25% of the Monthly Recurring Charge for the applicable month. The aggregate maximum number of credits (i.e., Uptime Guarantee Credits plus Service Credits) to be issued by AKTEL Fiber to you in a single billing month will not exceed 100% of the Monthly Recurring Charge for the applicable month.

UGA Exclusions

The UGA does not apply to Downtime that resulted from: (a) scheduled maintenance events; (b) your acts or omissions, including abuses or other behaviors that violate the Agreement; (c) your software or hardware or third-party software or hardware, or both; (d) updates or configuration changes to equipment provided by AKTEL Fiber; or (e) factors outside of AKTEL Fiber’s reasonable control, including commercial power outages.

The UGA does not apply to any month where (x) you subscribed to the Covered Service for less than the full calendar month, or (y) you or AKTEL Fiber suspended your receipt of the Covered Service at any point during such month.

Contact Us

Support: +91-7320891553 · Email: support@aktelfiber.com · aktelfiber.com / aktelfiber.in